FAQ 3

• Freshdesk Omnichannel and Fresh Tech Africa - General Overview
• Can my customers submit tickets from the support portal?
• Freshdesk Omnichannel and Fresh Tech Africa - General Overview

Tips & Trick 3

• Channel: Email
• Helpdesk - Best Practices
• Onboarding-Freshdesk Deep Dive

The Freshdesk Mobile App 4

• Complete guid to the Freshdesk Android app
• Complete Guide to Freshdesk iPhone app
• Complete Guide to the Freshdesk iPad app
• General features for both iOS and Android

Admin Configuration 19

• Proactive Support
• Sandbox
• Audit Log
• Canned Forms
• SLA Policy Setup

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Configuring Automations 5

• Automations
• Canned Responses and Placeholders
• Automatic Ticket Assignment
• Suggest Solutions
• Omnichannel Custom agent status

Reporting and Analytics 4

• Working with Analytics in Freshdesk
• Working with Custom Reports in Freshdesk Analytics
• Working with Reports in Freshdesk
• Real time dashboards and reporting

Freshdesk Agent Guide 10

• Understanding the Dashboard
• Viewing tickets
• Scenarios
• Ticket properties and actions
• Responding to a ticket

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End User Experience 1

• Submitting a new support ticket

FreshThemes Guide 6

• Introduction to FreshThemes
• Introduction to Liquid
• Dynamic Placeholders
• Understanding Portal Layouts
• Publishing and Reusing FreshThemes

View all 6

Security and Compliance 1

• How Freshdesk Mitigates Risks from Email Attachments