Freshdesk Agent Guide : Fresh Tech Africa

Fresh Tech Africa

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Freshdesk Agent Guide

Understanding the Dashboard

Fri, 10 Feb, 2023 at 10:58 AM

Viewing tickets

Fri, 10 Feb, 2023 at 10:58 AM

Scenarios

Fri, 10 Feb, 2023 at 10:58 AM

Ticket properties and actions

Fri, 10 Feb, 2023 at 10:59 AM

Responding to a ticket

Fri, 10 Feb, 2023 at 10:59 AM

Sharing work in progress on a ticket

Fri, 10 Feb, 2023 at 11:00 AM

Prevention of multiple and/or uninformed replies

Fri, 10 Feb, 2023 at 11:00 AM

Team Huddle

Fri, 10 Feb, 2023 at 11:01 AM

Time-tracking on a ticket

Fri, 10 Feb, 2023 at 11:01 AM

Freshconnect Integration

Fri, 10 Feb, 2023 at 11:01 AM

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