Freshdesk Automations have gone through a major revamp. Admins can now set up Dispatch's, Supervisor, and Observer rules under one single module.  ...

Automations save you both time and effort by automatically performing repetitive tasks - letting your agents focus on solving customer problems.  In Fr...

This automation runs on every incoming ticket and performs actions based on predefined conditions. These rules let you automate actions such as: Assignin...

Automation rules that run on time triggers in Freshdesk allow you to bring your workflows into your helpdesk and define specific actions based on time and e...

Automation rules that run on ticket updates let you automate actions when specified events occur in a ticket in real time. You can use it to modify statuses...

All tickets containing certain keywords or properties can be assigned to an agent group using Freshdesk Automations. If the Ticket Assigned to Group notifi...

You can share tickets with other Freshdesk accounts using webhooks in automations. Every time you share a ticket with another Freshdesk account, a new tic...

You can create an automation rule that runs on ticket updates to trigger a webhooks call as soon as specified events occur. What is a webhook call? A w...

Custom statuses help you keep track of tickets that are pending for different reasons. With time triggers, you can automate tasks based on how long a ticket...

If you are looking to create a new ticket when the customer responds on a closed ticket, it can be easily achieved with the help of automation rules. Navig...