Automations (13)

What's changed in Automations

Modified on Fri, 10 Feb, 2023 at 7:18 AM
When and how to use the triggers for Automations

Modified on Fri, 10 Feb, 2023 at 7:18 AM
Setting up automation rules to run on Ticket Creation

Modified on Fri, 10 Feb, 2023 at 7:19 AM
Setting up automation rules to run on 'Time Triggers'

Modified on Fri, 10 Feb, 2023 at 7:21 AM
Setting up automation rules to run on Ticket Updates

Modified on Fri, 10 Feb, 2023 at 7:23 AM
Assigning tickets to a group using automations

Modified on Fri, 10 Feb, 2023 at 7:24 AM
Sharing tickets with other Freshdesk accounts

Modified on Fri, 10 Feb, 2023 at 8:31 AM
Using Webhooks in automation rules that run on ticket updates

Modified on Fri, 10 Feb, 2023 at 8:33 AM
Time Triggers based on custom statuses

Modified on Fri, 10 Feb, 2023 at 8:34 AM
Webhook to create a new ticket when reply is received on a closed ticket

Modified on Fri, 10 Feb, 2023 at 8:35 AM