Creating Scenarios
Agents often need to perform a series of actions or tasks before moving a ticket to the next level. For example, for a ticket related to refunds, you may ha...
Fri, 10 Feb, 2023 at 11:08 AM
Using and verifying a scenario
Scenarios let you perform a number of tasks with a single click from within a ticket, saving you from wasting time with repetitive tasks that the helpdesk c...
Fri, 10 Feb, 2023 at 11:11 AM