Working with Reports in Freshdesk

Reporting features for each plan
Plan Available Reports Filters Graphs link to ticket list? Refresh frequency Export reports Schedule reports Sprout Ticket Volume Trends By dat...
Fri, 10 Feb, 2023 at 10:25 AM
Helpdesk In-depth report - Overview
The Helpdesk In-depth report gives you an overview of your helpdesk system and all the important metrics associated with creating and resolving tickets. Th...
Fri, 10 Feb, 2023 at 10:26 AM
Created tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents, groups and customers ...
Fri, 10 Feb, 2023 at 10:27 AM
Resolved tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 10 Feb, 2023 at 10:28 AM
Unresolved tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Fri, 10 Feb, 2023 at 10:34 AM
Reopened tickets (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Fri, 10 Feb, 2023 at 10:46 AM
Average first response time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 10 Feb, 2023 at 10:42 AM
Average response time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estat...
Fri, 10 Feb, 2023 at 10:44 AM
Average resolution time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 10 Feb, 2023 at 10:44 AM
Average first assign time (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 10 Feb, 2023 at 10:45 AM