Working with Reports in Freshdesk (30)

Reporting features for each plan

Modified on Fri, 10 Feb, 2023 at 10:25 AM
Helpdesk In-depth report - Overview

Modified on Fri, 10 Feb, 2023 at 10:26 AM
Created tickets (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:27 AM
Resolved tickets (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:28 AM
Unresolved tickets (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:34 AM
Reopened tickets (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:46 AM
Average first response time (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:42 AM
Average response time (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:44 AM
Average resolution time (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:44 AM
Average first assign time (Helpdesk In-depth)

Modified on Fri, 10 Feb, 2023 at 10:45 AM