The Freshdesk iOS app lets you provide support on the go anytime you want from your iPad. You can resolve issues anytime, even outside working hours at ease...

Once you login to the Freshdesk app, you will see the ticket list. The ticket list view displays the ticket subject and the ticket ID. Along with it, other ...

Settings To access Ticket notifications, go to the three-dotted menu > Settings. The users can find the agent's name, email ID & URL that has...

Replying to a ticket You can reply to tickets by clicking on the reply icon at the bottom and draft your message. Once your message is drafted, you can...

Contact Screen and Contact Lists The Freshdesk app lets you access details about any contact present in your helpdesk by clicking on the contacts icon p...