Every support agent knows that even the most extensive Knowledge Base can't stop some common questions from cropping up repeatedly - questions that for...

Placeholders in Freshdesk are a great way to add dynamic content and personalize your automated emails. An email that refers to the customer by name, updat...

Placeholders in Freshdesk let you add dynamic content (like the requester's name or ticket details) to your Canned Responses, Email Notifications, and ...

As an admin, you can instantly export the canned responses as an Excel or CSV file. The feature allows you to export an entire folder of responses or specif...