FAQ

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Freshdesk Omnichannel and Fresh Tech Africa - General Overview
What Freshdesk Omnichannel is focused on achieving:  All Customer interactions into a single platform.  Single vendor and no APIs.  You don't need t...
Tue, 18 Oct, 2022 at 2:30 PM
Can my customers submit tickets from the support portal?
Can my customers submit tickets from the support portal? Your customers can make use of the New Support ticket option in portal to submit tickets. The f...
Wed, 1 Sep, 2021 at 12:38 PM
Freshdesk Omnichannel and Fresh Tech Africa - General Overview
What Freshdesk Omnichannel is focused on achieving:  All Customer interactions into a single platform.  Single vendor: You don't need to try and crea...
Fri, 3 Sep, 2021 at 5:24 AM