Helpdesk - Best Practices

Building an Efficient Helpdesk - What do you need?
Good practices involve identifying tasks that must be done to keep the support process in good shape, and more importantly ensuring these tasks are carried ...
Thu, 9 Feb, 2023 at 9:15 AM
Save Time Assigning Tickets to Agents
Round robin is the scheduling method used to automatically assign tickets to the agents in a group. The specifics of this method is that it deals with ticke...
Thu, 9 Feb, 2023 at 9:16 AM