This solution article talks about how you can automatically assign tickets to agents in a group and how to change an agent's availability.  AUTOMAT...

Freshdesk offers different types of ticket assignment methods (round-robin, load-balanced, skill-based) that allow you to effectively manage ticket workflow...

Round-robin ticket assignment refers to the circular assignment of tickets. How automatic ticket assignment through Round-robin works When tickets are ...

With load-balanced ticket assignment, you can define the number of tickets an agent can handle at any given time. This way, you can ensure that your agents ...

Skill-based ticket assignment allows you to automatically prioritize and route tickets to the right agent based on their skills. For example, consider an ag...