Viewing tickets

Working with the Ticket List View
The TicketsĀ tab lets you view and filter the tickets in your account. By default, the tickets are displayed in a card layout; however, you can change the vi...
Fri, 10 Feb, 2023 at 11:03 AM
Monitoring important tickets by becoming a Watcher
There are times when you might want to follow the progress of an interesting ticket, even though it's assigned to another agent in your team - it might...
Fri, 10 Feb, 2023 at 11:04 AM
Merging two or more tickets together
Sometimes, a customer might try to get your attention regarding a particular issue by contacting you through separate channels. Sometimes, the same issue m...
Fri, 10 Feb, 2023 at 11:04 AM
Customized Table View
The customized table view allows agents to add or customize the fields they see in the Table View of their tickets page. By adding custom fields, agents ca...
Fri, 10 Feb, 2023 at 11:05 AM
Sorting ticket conversations with Freshdesk
Tip: Head over to the community discussionĀ here to share your feedback! In the hustle and bustle of handling tickets all day, scrolling down to the late...
Fri, 10 Feb, 2023 at 11:06 AM