Working with Analytics in Freshdesk
Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here. Analytics in Freshdesk lets you identify problems and keep tabs...
Fri, 10 Feb, 2023 at 9:44 AM
Note: Learn the basics of Analytics in this video. Find the guide to using Analytics here. Free (Sprout) Growth (Blossom) Pro (Garden/Estate) ...
Fri, 10 Feb, 2023 at 9:44 AM
Here's a list of metrics and their definition for you to better interpret your curated reports and build your custom reports from scratch. Common co...
Fri, 10 Feb, 2023 at 9:46 AM
Ticket volume trends report helps you understand the overall ticket load of your helpdesk A Supervisor or a Support manager can make effective decisions o...
Fri, 10 Feb, 2023 at 9:47 AM
The Helpdesk Ticket Volume report in Analytics gives you an overview of your helpdesk and all the important metrics associated with creating and resolving t...
Fri, 10 Feb, 2023 at 9:47 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The Created tickets widgets on the first fol...
Fri, 10 Feb, 2023 at 9:48 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The Resolved tickets widgets available in th...
Fri, 10 Feb, 2023 at 9:48 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The Reopened tickets widget available in the...
Fri, 10 Feb, 2023 at 9:49 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The Unresolved tickets widgets in the Helpde...
Fri, 10 Feb, 2023 at 9:50 AM
The Helpdesk performance report in Analytics gives you an overview of your helpdesk performance. This includes the helpdesk average response time, resolutio...
Fri, 10 Feb, 2023 at 9:50 AM