Freshdesk has several measures in place to mitigate the risk of unauthorised access through email attachments:

1. Malware Scanning: All attachments received via Freshdesk are scanned for malware. If an attachment is identified as malicious, it is automatically dropped¹.

2. Secure Attachments: Freshdesk requires users to log in to access attachments. This ensures that only authorised users can download and view the files¹.

3. Background Scanning: For attachments submitted through the support portal, Freshdesk scans them in the background. This prevents timeout failures for large or multiple files during the ticket submission process¹.

4. Notification to Agents: If an attachment is flagged as potentially harmful, the assigned agent is notified, allowing them to take appropriate action¹.

5. Single Sign-On (SSO): If SSO is set up, the login page redirects to the SSO page by default, adding an extra layer of security¹.

These features collectively help in securing your network from unauthorised access through email attachments received via Freshdesk.