What Freshdesk Omnichannel is focused on achieving:
- All Customer interactions into a single platform.
- Single vendor: You don't need to try and create an omnichannel view as FRESHWORKS DOES IT ALL.
- Its a PLUG and PLAY model - quick deployment and easy self maintenance.
- Immediate granular reporting on all channels.
- Agents can immediately have a contextual understanding of what the customer has raised as a support query in the past/ to date. (FULL CUSTOMER JOURNEY)
- The agents can respond to all support channels from a single platform: SINGLE SCREEN and Omnichannel agent enablement
- Big focus on Deflection and Orchestration using our drop and drag bot builder. Typically used for Whatsapp bots.
- Significantly better priced, large local customer base and free local support.
Attachments:
- Overview of the Freshworks with a summary of local customers and high level features of Freshdesk Omnichannel
- Detailed pack covering features of Freshdesk Omnichannel
- Brief demo video on Freshdesk
- Video on Freddy AI - bot technology.
