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Responding to a ticket

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Responding to a ticket (11)

Replying to a ticket

Modified on Fri, 10 Feb, 2023 at 11:30 AM
Forwarding tickets to a third party

Modified on Fri, 10 Feb, 2023 at 11:31 AM
Providing public ticket links for easy access

Modified on Fri, 10 Feb, 2023 at 11:31 AM
Personal Canned Responses for Agents

Modified on Fri, 10 Feb, 2023 at 11:34 AM
Using Canned Responses in ticket replies

Modified on Fri, 10 Feb, 2023 at 11:35 AM
Personal Scenarios for Agents

Modified on Fri, 10 Feb, 2023 at 11:35 AM
Quick actions in ticket reply

Modified on Fri, 10 Feb, 2023 at 11:36 AM
Annotating Images in Freshdesk

Modified on Fri, 10 Feb, 2023 at 11:36 AM
Know your customer journey

Modified on Fri, 10 Feb, 2023 at 11:37 AM
Give your team more context with the Summary feature

Modified on Fri, 10 Feb, 2023 at 11:38 AM

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