Time-tracking on a ticket

Keeping track of time spent
For businesses that charge clients on the basis of time, keeping track of time-spent and generating timesheet reports to invoice them is a vital ability; a...
Fri, 10 Feb, 2023 at 11:46 AM
Using average handling time for time tracking
TheĀ Average Handling Time (AHT) is a metric that defines the total time you spend on tickets. It's a stopwatch that automatically starts when you visit ...
Fri, 10 Feb, 2023 at 11:46 AM