Often, you'll need to discuss a ticket with other agents, share progress internally, or log your updates for future reference. Freshdesk lets you add pr...

Some customers like to be on top of everything, but others might not prefer that. Either way, an email notification for every minor update would almost cer...

In addition to the default location of tickets on your helpdesk, Freshdesk also supports public ticket URLs that can be accessed by anyone. These URLs make...