Sharing work in progress on a ticket

Private notes for internal sharing
Often, you'll need to discuss a ticket with other agents, share progress internally, or log your updates for future reference. Freshdesk lets you add pr...
Fri, 10 Feb, 2023 at 11:42 AM
Non-invasive updates with public notes
Some customers like to be on top of everything, but others might not prefer that. Either way, an email notification for every minor update would almost cer...
Fri, 10 Feb, 2023 at 11:42 AM
Providing public ticket links for easy access
In addition to the default location of tickets on your helpdesk, Freshdesk also supports public ticket URLs that can be accessed by anyone. These URLs make...
Fri, 10 Feb, 2023 at 11:42 AM