Prevention of multiple and/or uninformed replies

Agent collision detection
When you have a system where agents can pick tickets on their own, it's common to have two or more agents looking at the same ticket and even replying t...
Fri, 10 Feb, 2023 at 11:43 AM
Traffic cop and auto refresh
Note: Traffic cop is available for all customers from Blossom onwards while the auto-refresh notification is available on Estate. Agents sometimes open m...
Fri, 10 Feb, 2023 at 11:44 AM