Curated reports give you insights into your team’s performance across Freshdesk, Freshcaller, and Freshchat.  You can validate performance across channels e...

For the Analytics module to work seamlessly, some specific cookies should be enabled and ensured that they are not blocked by any browser extensions/ firewa...

Interactive Filters as Widgets Filters help you narrow down and focus on the data that you're working with. To make it easier for you to manipulate you...

The Average Handling Time (AHT) curated report lets you view the total time tracked for all tickets in your helpdesk. Get complete visibility of your team’s...

Freshworks Analytics offers AI-powered predictive capabilities in the form of Forecasting for Freshdesk. With Forecasting, you can now see projections for h...

Freshdesk Analytics has an extensive list of general helpdesk metrics as default, and custom metrics are here to create a much more curated experience for y...

You can create attributes of your choice and use them in filters or group-by to further organize or drill down your data using Custom Attributes. Naviga...