Note: Learn the basics of Analytics in this video. Find the guide to using Analytics here.




Free (Sprout)Growth (Blossom)Pro (Garden/Estate)
Enterprise (Forest)
Curated reports




Ticket volume trend
YYYY
Helpdesk reports (Performance & Ticket Volume) NYYY
Agent performanceNNYY
Group performanceNNYY
Timesheet summary report
NNYY
Satisfaction survey report
NNYY
Performance distribution
NNYY
Customer analysis
NNYY
Ticket Lifecycle report
NNYY
Knowledge base reportNNYY
Report level functionalities



Report level - Search
YYYY
Report level - Filters
YYYY
Report level - Save
NYYY
Report level - Delete
NYYY
Report level - ScheduleNNYY
Report level - Export
NNYY
Advanced Reporting



Custom reportingNNYY
Add widgets
NNYY
Widget level - Search
NNYY
Widget level - ScheduleNNYY
Widget level - Export
N
NYY
Widget level - Save & Save As
NNYY
Widget level - Filter
NNYY
Widget level - Delete
NNYY
Change chart (Visualization)
NNYY
Add to reports
NNYY
Other capabilities




Clone report
NYYY
Present
NYYY
Underlying data
NNYY
Text widgets
NNYY
Widget page stylingNNYY
Data export
NNY
Y
Three-level data drill down
NNYY