Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk Analytics' Time Sheet Summary gives you...

The performance distribution report lets a customer support manager understand how the support operation effort is distributed based on time metrics. Th...

Freshdesk Analytics' Top Customer Analysis helps you understand which customers have had the most interactions with your agents, as well as lets you se...

Recurring SLA violations are often a result of poor support processes, an inefficient vendor you are currently working with, a particular team or agent sla...

Customer satisfaction rating (CSAT rating) is one of the best ways to gauge how your customers feel about your service and support. It refers to the percent...

Plans Filtering reports Sprout+ Filtering widgets Estate+ As your support requests increase in number, the amount of data in your helpdesk rep...

Access Plans Saving reports Blossom+ Saving widgets Estate+ Re-applying filters to your reports and widgets every time can be time-consuming. Ins...

Scheduled reports let you track how your helpdesk is doing without logging in. As an Administrator/Supervisor, you can schedule your custom reports so that ...

The data export feature in Freshdesk allows you to schedule an export of ticket information, which can come in handy for: Creating hourly reports for da...

Sometimes, narrowing down the dataset is essential to find the root cause of the problem. You can make use of Analytics and drill down on red flags up to th...