Working with Analytics in Freshdesk
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The Average 1st response time widgets in th...
Fri, 10 Feb, 2023 at 9:52 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The 'Average response time' widgets ...
Fri, 10 Feb, 2023 at 9:53 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The 'Average resolution time' widget...
Fri, 10 Feb, 2023 at 9:53 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + The 'Average first Assign time' wid...
Fri, 10 Feb, 2023 at 9:54 AM
With the knowledge base curated reports, admins and agents can get key insights about their articles and agent performance so that the content creation proc...
Fri, 10 Feb, 2023 at 9:55 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + First contact resolution % is the percentage...
Fri, 10 Feb, 2023 at 9:56 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + Tickets first responded within SLA % (First ...
Fri, 10 Feb, 2023 at 9:57 AM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + Tickets resolved within SLA % (Resolution SL...
Fri, 10 Feb, 2023 at 9:58 AM
The Agent Performance report gives you a summary of the agents' efforts and performance in the selected time period. You can sort your agents based on v...
Fri, 10 Feb, 2023 at 9:59 AM
The Group Performance report gives you a summary of the group's effort and performance in the selected time period. You can sort your agent groups based...
Fri, 10 Feb, 2023 at 10:00 AM