If you are looking to send an automated response on a ticket that needs to be threaded as a first response on the Ticket conversations, it can be done using...

We're rolling out the auto-response detector in the last week of March 2021. You can expect to see it in your account in April. Whenever a customer...

Placeholders in Freshdesk are a great way to add dynamic content and personalize your automated emails. An email that refers to the customer by name, updat...