Ticket Management: Heart of Customer Support
Modified on: Thu, 9 Feb, 2023 at 9:23 AM
Systematize for efficient management of tickets.
Monitor performance: Monitor key metrics and improve helpdesk productivity
Monitor agent and group performance with reporting
Obtain reports on - average response time, average resolution rate, first contact resolution rate, and customer satisfaction
We hope the above information helps you get your ticketing system organized.
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