Systematize for efficient management of tickets.
Set helpdesk standards: Design and define helpdesk objectives to meet business goals.
Measure helpdesk performance with time tracking
Set notification routines for faster first responses
Send Multilingual responses for that personal touch
Add full-time or occasional agents to have more eyes on the customer
View tickets that need action: Enable collaboration and know who is working on what.
Create custom views for agent focus
Customize ticket forms to suit business needs
Avoid mess-ups with Agent Collision Detection and Traffic cop, Auto refresh
Monitor ticket activity and updates
Monitor performance: Monitor key metrics and improve helpdesk productivity
Obtain reports on - average response time, average resolution rate, first contact resolution rate, and customer satisfaction
We hope the above information helps you get your ticketing system organized.
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