Automate to save time. Automate to avoid errors.
Apply standardizations to incoming tickets: Save time by automatically routing tickets to specific agents/groups.
Categorize and prioritize tickets at the time of ticket creation
Automatically assign tickets to specific groups
Perform automated ticket assignments using round robin
How to create Dispatch’r rules: Watch the video now!
Execute routine tasks on multiple tickets: Apply time based rules to identify tickets and perform an action.
Create time triggered events to carry out routine tasks
Perform regular maintenance tasks to keep your helpdesk organized
How to create Supervisor rules: Watch the video now!
Enable tracking based on actions performed: Execute set of actions whenever a specified event is performed.
Set event triggered notifications for tracking.
Push relevant updates from your helpdesk to existing legacy systems
How to create Observer rules: Watch the video now!
Automate to save time and increase productivity. Automate repetitive actions to eliminate redundancy and avoid errors.
Generate ‘single click’ multitask workflows to save time
Execute automations on multiple tickets