Automate to save time. Automate to avoid errors.  

  1. Apply standardizations to incoming tickets: Save time by automatically routing tickets to specific agents/groups. 

How to create Dispatch’r rules: Watch the video now!

  1. Execute routine tasks on multiple tickets: Apply time based rules to identify tickets and perform an action.

  • Create time triggered events to carry out routine tasks

  • Perform regular maintenance tasks to keep your helpdesk organized

How to create Supervisor rules: Watch the video now!

  1. Enable tracking based on actions performed: Execute set of actions whenever a specified event is performed.

How to create Observer rules: Watch the video now!

  1. Automate to save time and increase productivity. Automate repetitive actions to eliminate redundancy and avoid errors.