Smart Workflows: Be an Efficient Agent

Modified on Thu, 9 Feb, 2023 at 9:24 AM

Automate to save time. Automate to avoid errors.  



  1. Apply standardizations to incoming tickets: Save time by automatically routing tickets to specific agents/groups. 


How to create Dispatch’r rules: Watch the video now!


  1. Execute routine tasks on multiple tickets: Apply time based rules to identify tickets and perform an action.

  • Create time triggered events to carry out routine tasks

  • Perform regular maintenance tasks to keep your helpdesk organized


How to create Supervisor rules: Watch the video now!


  1. Enable tracking based on actions performed: Execute set of actions whenever a specified event is performed.


How to create Observer rules: Watch the video now!


  1. Automate to save time and increase productivity. Automate repetitive actions to eliminate redundancy and avoid errors.


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