Once you have started using Freshdesk, your customer support portal shows three different tabs on the navigation bar to your customers - Home, Solutions an...

To your customers, your support portal comes with three tabs by default - Home, Solutions and Forums. In addition to removing any of them from view  you ca...

When your customers login to your support portal, they can see every topic they started and followed under “My topics” in Forums. The “My topics” section ...

If you have portal customization set up in your account, you will not be able to see the print this article option next to your solution articles (as shown ...