Working with Reports in Freshdesk
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 10 Feb, 2023 at 10:47 AM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 10 Feb, 2023 at 10:48 AM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Fri, 10 Feb, 2023 at 10:48 AM
The Tickets received/resolved/unresolved graph is one of the graphs available under the Ticket volume trends report; the others are the Load analysis graph...
Fri, 10 Feb, 2023 at 10:49 AM
The Load analysis graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, resolved, unresolved tren...
Fri, 10 Feb, 2023 at 10:49 AM
The Hour of the day and day of the week graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, reso...
Fri, 10 Feb, 2023 at 10:50 AM
The Agent Performance report gives a Supervisor or a custom support manager a summary of your agents' effort and performance in the selected time period...
Fri, 10 Feb, 2023 at 10:50 AM
The Group Performance report gives a Supervisor or a custom support manager a summary of their agents' effort and performance in the selected time perio...
Fri, 10 Feb, 2023 at 10:50 AM
The performance distribution graphs focus on the agent/group performance metrics such as first response time, average response time and resolution time. Th...
Fri, 10 Feb, 2023 at 10:50 AM
Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk's Time Sheet Summary lets you generate ...
Fri, 10 Feb, 2023 at 10:51 AM