Recurring SLA violations are often a result of poor support processes, an inefficient vendor you are currently working with, a particular team or agent slac...

Freshdesk's Top Customer Analysis helps you understand which customers have had the most interactions with your agents, as well as lets you see trends i...

As your support requests increase in number, the amount of data in your helpdesk reports also increases. Viewing all this data at once can be overwhelming,...

Applying filters to reports every time can be time-consuming. Instead, Freshdesk lets you save the reports after generating them so you can easily access t...

Scheduled reports let you keep track of how your helpdesk is doing without logging in. You can schedule both default and saved reports so that you regularl...

When you're running a large support team, reporting comes with its own set of unique challenges and requirements. Depending on what kind of industry yo...

The ticket properties export feature in Freshdesk allows you to schedule an export of ticket information, which can come in handy for: Creating hourly r...

This feature is available only to select accounts. If you are an Estate or Forest customer and would like to enable it on your account, please write to sup...

Reporting in freshdesk lets you identify problems in your helpdesk and keep tabs on all the metrics that matter to you. Measure and improve efficiency easil...

You can now share reports and set the access levels for each report that can be given to agents/collaborators in your Freshdesk account.  A quick guide to ...