Plan	Available Reports	Filters	Graphs link to ticket list?	Refresh frequency	Export reports	Schedule reports
Sprout	Ticket Volume Trends	By date range only	No	Every 24 hours	Yes	No
Blossom	Helpdesk In-depth, Ticket Volume Trends	All available filters, except agent and group filter for Helpdesk In-depth report	No	Every 24 hours	Yes	No
Garden	Agent Performance, Group Performance, Helpdesk In-depth, Time Sheet Summary, Satisfaction Surveys	All available filters, except agent and group filter for Helpdesk In-depth report	Yes	Every hour	Yes	Yes
Estate	Agent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction Surveys	All available filters	Yes	Every hour	Yes	Yes
Forest	Agent Performance, Group Performance, Helpdesk In-depth, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Time Sheet Summary, Ticket Lifecycle, Satisfaction Surveys	All available filters	Yes	Every 30 mins	Yes	Yes