You can create attributes of your choice and use them in filters or group-by to further organize or drill down your data using Custom Attributes.


Navigation:

  • Goto Analytics tab from your left menu
  • Click the Settings icon on the top-right corner

  • Select “Custom Attributes” from the side menu


  • Click on “Create Attribute” in the top right corner to start creating your custom metrics by using a combination of functions or operators.

  • Click “Save Attribute” once done
  • Use this custom attribute to view the metrics the way you would like to


 Create your own Attributes and Group by

You can use the following functions to create your own Attributes and group-by. 


COMMAND
MEANING
Function - Date

fx DATEDIFF_SECONDS

Returns the difference between X and Y in seconds, X being the later date and Y being the earlier date

fx DATEDIFF_MINUTES

Returns the difference between X and Y in minutes, X being the later date and Y being the earlier date

fx DATEDIFF_HOURS

Returns the difference between X and Y in hours, X being the later date and Y being the earlier date

fx DATEDIFF_DAYS

Returns the difference between X and Y in days, X being the later date and Y being the earlier date

fx DATEDIFF_WEEKS

Returns the difference between X and Y in weeks, X being the later date and Y being the earlier date

fx DATEDIFF_MONTHS

Returns the difference between X and Y in months, X being the later date and Y being the earlier date

fx DATEDIFF_YEARS

Returns the difference between X and Y in years, X being the later date and Y being the earlier date

fx SECOND

Returns X with seconds as the unit

fx MINUTE

Returns X with minutes as the unit

fx HOUR

Returns X with hours as the unit

fx DAY

Returns X with days as the unit

fx MONTH

Returns X with months as the unit

fx YEAR

Returns X with years as the unit

Function - Number

fx CEIL

Returns the least integer greater than or equal to X

Example

CEIL (2.5) is 3

fx FLOOR

Returns the largest integer lesser than or equal to X

Example

FLOOR (2.5) is 2

fx ROUND 

Round the number up to the nearest integer value.

Example

ROUND (2.5) is 3

fx EXP

Returns the value of e (Euler's number) to the power of X

Example

EXP (2) is 7.38906

fx GREATEST

Returns greatest value among all fields

Example

GREATEST (1, 2, 3) returns 3

fx LEAST

Returns least value among all fields

Example

LEAST (1, 2, 3) returns 1

fx LN

Returns the value of natural logarithm function of X (base e logarithm of X)

Example

LN (2) is 0.6931471805599453

fx POWER

Returns the value of X to the power of Y

Example

POWER (2, 3) will return 8

fx SQRT

Returns the value of the square root of X.

Example

SQRT (4) will return 2

Function - String

fx CONCAT

Returns a string that is basically X1, X2, X3 strung together.

Example

CONCAT (Down, To, Boogie) will return 'DownToBoogie' as a value

fx LEFT

Returns a string that starts from a number of characters (n) from the beginning of X.

Example

LEFT (STRING, 1) will return 'TRING'

fx RIGHT

Returns a string that starts from a number of characters (n) from the end of X.

Example

RIGHT (STRING, 1) will return G

fx LENGTH

Returns the number of characters in X

Example

LENGTH (STRING) will return 5

fx LTRIM

Returns the string X with leading spaces removed

Example

LTRIM ( STRING) will return 'STRING'

fx RTRIMReturns the string X with trailing spaces removed

Example

RTRIM (STRING ) will return 'STRING'

fx LPAD

Returns the string with empty leading space padding on the left, based on the given length.

Example

LPAD(STRING, 2) will return ' STRING'

fx RPAD

Returns the string with empty trailing space padding to the right, based on the given length.

Example

RPAD (STRING, 2) will return 'STRING '

fx REPEAT

Returns the string X repeated n times.

Example

REPEAT (STRING, 2) will return 'STRINGSTRING'

fx REVERSE

Returns the string X in reverse.

Example

REVERSE (STRING) will return 'GNIRTS'

fx SUBSTRING

Returns a substring of X, beginning from position 'n' - counted from left to right.

Example

SUBSTRING (STRING, 2) will return 'RING'

fx TRIM

Returns X with leading and trailing whitespace removed

Example

TRIM ( STRING ) will return 'STRING'

Function - Logical

fx BETWEEN

Returns 1 if X is between Y and Z

Example

BETWEEN (2, 1, 3) will return 1

fx NOTBETWEEN

Returns 1 if X is not between Y and Z

Example

NOTBETWEEN (1, 2, 3) will return 1

fx ISNULL

Returns 1 if X is null, else 0

Example

ISNULL (CLOSE DATE)

fx ISNOTNULL

Returns 1 if X is not null, else 0

Example

ISNOTNULL (CLOSE DATE)

Function - Operators
+
Addition
-Subtraction
*Multiplication
/Division
%Modular Division



Sample metrics for you to get started:

Defining a custom resolution time which is the time taken from the ‘assigned’ stage to the ‘resolved’ stage. Ticket resolution by the bot is L0 and we do not want to take that into consideration.

 

Formula: datediff_hours(resolved date, created date)