Freshdesk Omnichannel is built from the ground up to solve all of the unique challenges that come with Omnichannel customer support.  You can centrally orch...

You can manage agents on Freshcaller and Freshchat right from your Freshdesk Omnichannel account. When you need to onboard a new agent, or modify their acce...

With the omnichannel availability dashboard, you’ll get a birds-eye view of your team’s availability across Freshdesk, Freshchat, and Freshcaller. An agent’...

With the omnichannel dashboard, you can monitor your team’s performance across channels in real-time. It gives a birds-eye view of the day-to-day trends in ...

With Omnichannel analytics, you get insights on performance across different channels in a single report. You can customize and compare metrics from Freshde...

Omnichannel Holidays are dates within your Business Hours that your team is not working on. This includes dates like Public and Regional holidays like Indep...

If you are using Freshdesk Omnichannel to support customers on Freshchat and Freshdesk, you can now centrally manage knowledge base articles for both channe...

We understand that managing your team’s performance is now more difficult than ever before. It’s easy to lose track of what matters when everyone is stretch...

Omnichannel Groups lets you manage your different teams of agents that work across channels from the same page. With Omnichannel Groups you can: Set up t...

Omnichannel Business hours are the hours during the day in which your support team is available to engage with your customers across channels. With Omni...