This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. With Cus...

Introduction Freshdesk Omnichannel provides you the capability to have a common Freshdesk Contact Center account across your Omnichannel and Freshworks CRM...

Note: This feature is currently available only for new sign-ups on Freshdesk Omnichannel (all plans). TABLE OF CONTENTS Experience for Freshdesk Suppo...

Note: This feature is currently available only for new sign-ups on Freshdesk Omnichannel (all plans). TABLE OF CONTENTS What is UCR for Omnichannel? ...