Freshdesk lets you annotate images that are sent as ticket attachments and used in a knowledge base article. By annotating an image, you can highlight specific portions of a screenshot or an image to help customers understand an issue better.
A quick guide to annotate an image attached in tickets
A quick guide to annotate an image in the knowledge base article
- Drop the required image in the content creation space while creating or editing a new article
- Click on the image
- Click on the annotate icon that appears, to start annotating the image
What are the various annotation tools available?
The Pencil Tool
The Arrow Tool
Ellipse and Rectangle Shapes
Note: Once an annotation is made, it cannot be altered. You will have to undo the previous action and annotate again.
If you wish to revert the annotations on an image and start afresh, click on the Revert to Original option that appears towards the top right.
If you wish to save the annotations on the image and proceed with sending the attachment, click on the Save option that appears towards the bottom right.
If you wish to discard the annotation on the image, click on the Discard option that appears towards the bottom right.