Freshdesk
Freshdesk features and subscription
After you sign up, you can access all the features in the Enterprise or Pro Omnichannel Plan for 21 days. We want to make sure that you are completely satis...
Tue, 5 Apr, 2022 at 9:25 AM
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Cli...
Tue, 5 Apr, 2022 at 9:27 AM
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by ...
Tue, 5 Apr, 2022 at 9:28 AM
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect...
Tue, 5 Apr, 2022 at 9:28 AM
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of ou...
Tue, 5 Apr, 2022 at 9:29 AM
Each agent on Freshdesk Omnichannel has access to all features from Freshdesk Support Desk, Freshdesk Messaging, Freshdesk Contact Center, to support custom...
Tue, 5 Apr, 2022 at 10:08 AM
You need a minimum of one helpdesk agent on a paid plan to purchase Field employee licenses. There are no limits on the number of field employee licenses yo...
Tue, 5 Apr, 2022 at 9:30 AM
Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar customer-facing and agent-facing AI features that automate mundane tasks fo...
Tue, 5 Apr, 2022 at 10:12 AM
A bot session is any unique interaction between an end-user and a bot: On email, every email response is counted as 1 bot session On voice, every voice b...
Tue, 5 Apr, 2022 at 9:31 AM
You can purchase an unlimited number of bot sessions. You can purchase extra sessions at $75 for 1000 sessions. The validity of bot sessions aligns with you...
Tue, 5 Apr, 2022 at 9:32 AM