Each agent on Freshdesk Omnichannel has access to all features from Freshdesk Support Desk, Freshdesk Messaging, Freshdesk Contact Center, to support customers across channels from one place, with all the context and customer information. Freshdesk Omnichannel plans will include the Growth, Pro, and Enterprise plans of Support Desk, Messaging, and Contact Center respectively, with up to 50% discount.
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