Average Handling Time
What is Average Handling Time (AHT)? Average Handling Time is the time agents spend on tickets. The AHT option, available inside the Tickets page, works as...
Thu, 9 Feb, 2023 at 2:44 PM
How to configure average handle time? TheĀ Average Handling Time (AHT) lets you view the total time an agent spends resolving each ticket. The AHT stopwatch...
Thu, 9 Feb, 2023 at 2:45 PM