Average Handling Time : Fresh Tech Africa

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Average Handling Time

What is Average Handling Time (AHT)? Average Handling Time is the time agents spend on tickets. The AHT option, available inside the Tickets page, works as...

Thu, 9 Feb, 2023 at 2:44 PM

Configuring Average Handling Time

How to configure average handle time? The Average Handling Time (AHT) lets you view the total time an agent spends resolving each ticket. The AHT stopwatch...

Thu, 9 Feb, 2023 at 2:45 PM

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