As far as fun professions go, customer support isn't too high up on the list. Day after day of angry callers, frustrating bugs, repetitive replies and b...

Gamifying the support process puts the fun back into customer support. It can also help align your support team with your business goals by offering reward...

With every agent in your team starting to earn points, it's only fair that they are ranked at different levels based on their score. The more points th...

Quests represent performance goals that you set up for your support agents. They help you align your support team with your business purposes, by driving t...

Track and improve agent productivity by gamifying your helpdesk - every ticket becomes a chance to score points, climb up the leaderboard and win trophies....

You can reset the points in the Arcade Settings to the default 100 points (modifiable) at any point in time. For instance, you might want your agents to st...