Linked Tickets

Setting up Linked Tickets
Linked Tickets helps businesses keep track of contextual tickets in their helpdesk and ensure that updates are delivered in a consistent and efficient mann...
Thu, 9 Feb, 2023 at 11:03 AM
Creating and Linking a Tracker
Once you're done with installing the feature, when agents notice a trend in the tickets coming into the system, they can look for an existing Trac...
Thu, 9 Feb, 2023 at 11:20 AM
Automate linked ticketing workflows
Depending on your team's workflows, you can automate synchronisation between a tracker and its related tickets. Here are some examples of workflows ...
Thu, 9 Feb, 2023 at 11:21 AM