SLA Policy Setup (6)

Understanding SLA Policies

Modified on Thu, 9 Feb, 2023 at 10:37 AM
Configuring multiple SLA Policies

Modified on Thu, 9 Feb, 2023 at 10:30 AM
Setting SLA targets for every response

Modified on Thu, 9 Feb, 2023 at 10:39 AM
Setting up SLA reminders and escalations

Modified on Thu, 9 Feb, 2023 at 10:33 AM
What are business hours and calendar hours?

Modified on Thu, 9 Feb, 2023 at 10:34 AM
Configuring Multiple Business Hours in Freshdesk

Modified on Thu, 9 Feb, 2023 at 10:36 AM