What are managed assets?
Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later upda...
Tue, 5 Apr, 2022 at 9:56 AM
How does the 21-day free trial work?
After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable pla...
Tue, 5 Apr, 2022 at 9:57 AM
Is my data safe?
We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure tha...
Tue, 5 Apr, 2022 at 9:59 AM
What types of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP curren...
Tue, 5 Apr, 2022 at 10:01 AM
Can I upgrade or downgrade my subscription?
Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you...
Tue, 5 Apr, 2022 at 10:02 AM
What is Orchestration?
Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well...
Tue, 5 Apr, 2022 at 10:06 AM
What is an orchestration transaction?
Any action taken via the App node in the Workflow Automator is classified as a transaction
Tue, 5 Apr, 2022 at 10:06 AM
Do you offer any discounts?
Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact for personalized ...
Tue, 5 Apr, 2022 at 10:25 AM
Who is an agent? Can I add an agent on short term basis?
In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core ser...
Tue, 5 Apr, 2022 at 10:27 AM
What is Freddy?
Freddy is a premium AI offering from Freshworks. It includes pre-trained NLP to understand frequently used IT terms and AI servicebots that deliverĀ on-deman...
Tue, 5 Apr, 2022 at 10:30 AM