Freddy is a premium AI offering from Freshworks. It includes pre-trained NLP to understand frequently used IT terms and AI servicebots that deliver on-demand Self Service support in channels requesters frequently use. Freddy's predictive intelligence capabilities include canned response suggestions, solution article suggestions and ticket field predictions.
Freddy Virtual Agent in Enterprise has 2000 Freddy suggestions/month/account included in the plan. Refill packs for the Freddy Virtual Agent can be purchased at $250 for 500 Freddy VA suggestions