You can use ready-made snippets in your FreshThemes for some of the things that are critical to your support. For example, instead of tinkering with the layout of the new ticket form, you can simply include the corresponding snippet and have the behavior coming in.
Portal Wide Snippets
Placeholder | Return Type | What they mean |
| snippet new_ticket_form | html | Includes the new ticket form into the page |
| snippet new_topic_form | html | Includes the new topic form into the page |
| snippet signup_form | html | Includes the signup form into the page |
| snippet login_form | html | Includes the login form into the page |
| snippet forgot_password_form | html | Includes the forgot password form into the page |
| snippet search_form | html | Includes the search from into the page |
Topic detail page snippets
Placeholder | Return Type | What they mean |
| snippet topic_reply | html | Includes the topic reply form into the page |
| snippet topic_vote | html | Includes the voting buttons into the page |
Here's the list of placeholders for other categories such as, General Portal Information, Managing User Access, Forums, Access to Solutions, Accessing Attachments, and Understanding Portal Layouts