These are the first set of placeholders you might want to use in the overall theme of your support portal, or in the header or footer area. It’s all about the basic things, like calling the name of your portal, your logo, bringing up the new ticket form and more...
Placeholder | Return Type | What they mean |
| portal.name | string | Name or Title of the portal |
| portal.language | string | Selected language (English, French etc.) |
| portal.logo_url | url | Default or Custom logo from the portal |
| portal.linkback_url | url | Linkback URL from Freshdesk |
| portal.contact_info | url | Phone number specified in Freshdesk |
| portal.login_url | url | Login URL of the support portal (also available to anonymous users) |
| portal.logout_url | ||
| portal.can_signup_feature | boolean | True or false based on whether signups are allowed or not |
| portal.signup_url | url | Signup URL of the support portal |
| portal.new_ticket_url | url | URL to the new ticket creation page |
| portal.new_topic_url | url | URL to create a new forum topic |
| portal.my_topic_url | ||
| portal.profile_url | url | URL to the profile of a specific user |
| portal.recent_articles | collection of articles | list of recently added articles across the portal |
In case you have enabled Multilingual Support, the below placeholders can be used to customize the portal based on the current language selected. You can read more about multilingual related placeholders here.
| Placeholder | Return Type | What they mean |
| portal.current_language.code | string | Current language selected on the portal |
| portal.current_language.name | string | Current language selected on the portal |
You can read more about placeholders for other categories such as Managing User Access, Forums, Access to Solutions, Accessing Attachments and Using Snippets for critical behaviour.