You can keep track of the tickets with Shared Ownership enabled from the Tickets page.

• You can see all the tickets that are shared with you, or the tickets that you have shared, through the respective ticket views.

• You can further filter the tickets based on internal agents and/or internal groups by using the ticket filters.

Note: If a ticket is created with an internal group but without a primary group or agent, it will be counted as an unassigned ticket. 

You can keep track of the tickets with Shared Ownership enabled from the Tickets page.

• You can see all the tickets that are shared with you or the tickets that you have shared through the respective ticket views.

• You can further filter the tickets based on internal agents and/or internal groups by using the ticket filters.

As a supervisor, you can even apply these filters to the unresolved tickets view from the dashboard. 

• To use this, go to the dashboard and select Unresolved Tickets.

• Click on Filter and select Internal Group or Internal Agent and specify the name to filter the tickets and display the count below.

Note: If a ticket is created with an internal group but without a primary group or agent, it will be counted as an unassigned ticket.