https://support.freshtechafrica.com/support/home 2025-11-16T08:01:01+00:00 always 1.0 https://support.freshtechafrica.com/support/solutions 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/80000400646 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/80000422170 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/80000424639 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/80000457661 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/80000458409 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/80000459668 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/80000463931 2025-11-16T08:01:01+00:00 always 0.8 https://support.freshtechafrica.com/support/solutions/folders/80000596842 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000596843 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000629159 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000632898 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000687982 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000691604 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000692078 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000692083 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000692087 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703194 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703195 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703196 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703197 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703199 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703200 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703201 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703202 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703203 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703209 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703210 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703211 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703212 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703213 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703214 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703215 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703216 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703217 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703218 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703219 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703220 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703221 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703222 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703223 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703224 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703225 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703226 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703227 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703229 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703289 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703290 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703291 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703292 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703293 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703294 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703301 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703302 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703303 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703304 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703305 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703311 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703312 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703313 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703314 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703315 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703316 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703317 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703318 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703319 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703320 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703321 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703322 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703323 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703324 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703325 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703326 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703327 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703328 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703329 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000703330 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/folders/80000721407 2025-11-16T08:01:01+00:00 always 0.64 https://support.freshtechafrica.com/support/solutions/articles/80000867981-freshdesk-omnichannel-and-fresh-tech-africa-general-overview 2022-10-18T18:00:32+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80000867985-can-my-customers-submit-tickets-from-the-support-portal- 2021-09-01T16:08:55+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80000873976-freshdesk-omnichannel-and-fresh-tech-africa-general-overview 2021-09-03T08:54:43+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80000873977-fresh-tech-africa-your-african-face-of-freshworks- 2022-03-31T09:22:30+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80000874022-freshservice-overview-and-videos 2021-11-24T17:42:15+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80000985650-freshsales-overview 2022-02-22T15:10:11+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001009492-moengage-omnichannel-digital-marketing 2022-03-25T14:45:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011820-how-does-the-21-day-free-trial-work- 2022-04-05T12:55:22+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011821-can-i-upgrade-or-downgrade-my-subscription- 2022-04-05T12:57:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011822-how-safe-is-my-data- 2022-04-05T12:58:02+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011824-do-you-have-any-cancellation-fees- 2022-04-05T12:58:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011825-what-types-of-payment-do-you-accept- 2022-04-05T12:59:27+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011826-what-does-freshdesk-omnichannel-include- 2022-04-05T13:38:10+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011827-can-i-purchase-only-field-employee-licenses-without-helpdesk-agent-licenses- 2022-04-05T13:00:49+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011828-what-is-freddy- 2022-04-05T13:42:43+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011829-what-is-a-bot-session- 2022-04-05T13:01:53+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011831-how-can-i-buy-additional-bot-sessions-what-s-the-validity-of-the-sessions- 2022-04-05T13:02:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011832-what-is-robo-assist-rpa-connectors- 2022-04-05T13:02:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011833-do-i-have-to-bring-my-own-rpa-vendor-for-using-robo-assist- 2022-04-05T13:03:17+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011840-what-are-managed-assets- 2022-04-05T13:26:48+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011841-how-does-the-21-day-free-trial-work- 2022-04-05T13:27:17+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011842-is-my-data-safe- 2022-04-05T13:29:57+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011844-what-types-of-payment-do-you-accept- 2022-04-05T13:31:22+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011845-can-i-upgrade-or-downgrade-my-subscription- 2022-04-05T13:32:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011847-what-is-orchestration- 2022-04-05T13:36:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011848-what-is-an-orchestration-transaction- 2022-04-05T13:36:54+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011855-do-you-offer-any-discounts- 2022-04-05T13:55:53+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011856-who-is-an-agent-can-i-add-an-agent-on-short-term-basis- 2022-04-05T13:57:27+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011859-what-is-freddy- 2022-04-05T14:00:58+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011860-what-is-a-freddy-suggestion- 2022-04-05T14:01:27+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011865-have-any-other-questions- 2022-04-05T14:09:39+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011867-how-does-the-21-day-free-trial-work- 2022-04-05T14:12:13+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011870-is-my-data-safe- 2022-04-05T14:12:33+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011871-what-types-of-payment-do-you-accept- 2022-04-05T14:12:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011872-what-is-a-bot-session- 2022-04-05T14:13:23+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011873-how-can-i-buy-additional-bot-sessions-what-s-the-validity-of-the-sessions- 2022-04-05T14:13:46+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001011874-have-any-other-questions- 2022-04-05T14:14:55+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001014329-freshsales-overview 2022-04-12T09:16:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001014945-moengage 2022-04-14T14:55:40+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001026068-moengage-case-studies-and-pdf-overviews 2022-06-22T12:40:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001037044-fresh-tech-africa-overview-of-our-software 2022-09-05T12:28:45+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061514-5-mailbox-worries-every-support-admin-can-avoid 2023-02-09T12:44:02+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061515-building-an-efficient-helpdesk-what-do-you-need- 2023-02-09T12:45:23+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061516-save-time-assigning-tickets-to-agents 2023-02-09T12:46:39+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061518-engagement-channels-seamless-customer-experience 2023-02-09T12:50:10+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061520-ticket-management-heart-of-customer-support 2023-02-09T12:53:28+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061521-smart-workflows-be-an-efficient-agent 2023-02-09T12:54:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061522-extend-your-helpdesk-empower-agents-to-do-more 2023-02-09T12:55:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061524-logging-in-and-logging-out-of-the-android-app 2023-02-09T13:00:10+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061525-creating-new-tickets-and-accessing-the-ticket-list 2023-02-09T13:03:43+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061526-searching-across-your-freshdesk-account-common-actions 2023-02-09T13:04:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061527-replying-to-and-modifying-properties-of-tickets 2023-02-09T13:05:35+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061528-notifications-and-other-settings 2023-02-09T13:06:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061529-time-tracking-for-tickets-via-the-mobile-app 2023-02-09T13:07:38+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061530-viewing-and-editing-contacts-using-the-freshdesk-android-app 2023-02-09T13:09:51+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061531-voice-search-in-the-freshdesk-android-app 2023-02-09T13:10:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061532-sharing-freshdesk-tickets-with-other-apps-on-android 2023-02-09T13:13:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061533-faqs-about-the-freshdesk-android-app 2023-02-09T13:15:37+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061534-securing-your-freshdesk-support-desk-android-app-with-fingerprint-and-face-recognition 2023-02-09T13:18:11+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061535-logging-in-and-out-of-the-ios-app 2023-02-09T13:19:59+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061536-searching-via-freshdesk-on-your-mobile-app-other-common-actions 2023-02-09T13:24:58+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061537-replying-to-and-modifying-properties-of-tickets 2023-02-09T13:25:57+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061539-notifications-and-other-settings 2023-02-09T13:27:34+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061541-viewing-and-editing-contacts-on-the-ios-app 2023-02-09T13:30:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061542-universal-links-in-the-ios-app 2023-02-09T13:30:51+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061543-faqs-and-troubleshooting 2023-02-09T13:31:22+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061544-score-card-widget-in-freshdesk-ios-app 2023-02-09T13:32:11+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061546-securing-your-freshdesk-support-desk-ios-app-using-passcode-faceid-or-touchid 2023-02-09T13:34:14+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061548-logging-in-and-out-of-the-ipad-app 2023-02-09T13:35:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061551-creating-new-tickets-and-accessing-the-ticket-lists-in-ipad 2023-02-09T13:36:35+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061552-notifications-and-other-settings-in-ipad 2023-02-09T13:37:19+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061557-replying-to-and-modifying-properties-of-tickets-in-ipad 2023-02-09T13:38:43+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061562-viewing-and-editing-contacts-on-the-ios-app-in-ipad 2023-02-09T13:41:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061566-notification-schedule-for-ios-android 2023-02-09T13:43:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061569-how-to-use-freshdesk-analytics-in-the-mobile-app 2023-02-09T13:44:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061577-proactive-outreach-for-shopify 2023-02-09T13:52:30+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061579-proactive-support-email-outreach 2023-02-09T13:53:25+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061583-setting-up-your-sandbox 2023-02-09T13:54:40+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061585-sandbox-vs-production 2023-02-09T13:55:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061589-track-changes-using-audit-log 2023-02-09T13:56:47+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061592-using-canned-forms-to-increase-agent-productivity 2023-02-09T13:58:00+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061595-understanding-sla-policies 2023-02-09T14:07:54+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061597-configuring-multiple-sla-policies 2023-02-09T14:00:05+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061599-setting-sla-targets-for-every-response 2023-02-09T14:09:17+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061601-setting-up-sla-reminders-and-escalations 2023-02-09T14:03:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061602-what-are-business-hours-and-calendar-hours- 2023-02-09T14:04:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061603-configuring-multiple-business-hours-in-freshdesk 2023-02-09T14:06:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061607-adding-multiple-email-addresses-to-freshdesk 2023-02-09T14:11:25+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061608-supporting-multiple-products-with-freshdesk 2023-02-09T14:12:55+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061609-setting-up-customer-satisfaction-surveys 2023-02-09T14:14:45+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061611-customizing-your-thank-you-page 2023-02-09T14:16:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061614-localize-your-feedback-forms-with-multilingual-customer-satisfaction-surveys 2023-02-09T14:17:07+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061615-creating-and-using-ticket-templates 2023-02-09T14:18:51+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061617-controlling-agent-access-with-roles 2023-02-09T14:21:08+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061618-creating-a-custom-role 2023-02-09T14:22:42+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061619-ticket-scope-vs-agent-role-what-s-the-difference- 2023-02-09T14:23:35+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061620-modifying-and-deleting-agent-profiles 2023-02-09T14:24:21+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061621-assuming-identities 2023-02-09T14:25:19+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061622-advanced-ticket-scope 2023-02-09T14:26:23+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061623-understanding-freshsales-agent-roles-and-privileges 2023-02-09T14:27:39+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061625-pre-populating-feedback-widget-form 2023-02-09T14:31:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061627-setting-up-linked-tickets 2023-02-09T14:33:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061663-creating-and-linking-a-tracker 2023-02-09T14:50:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061690-automate-linked-ticketing-workflows 2023-02-09T14:51:24+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061741-setting-up-parent-child-ticketing 2023-02-09T14:52:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061792-creating-child-tickets-on-the-go 2023-02-09T14:53:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061889-creating-child-tickets-using-templates 2023-02-09T14:55:15+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001061942-parent-child-ticketing-views-filters-and-ticket-scope 2023-02-09T14:56:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062028-automate-parent-child-ticketing-workflows 2023-02-09T14:58:25+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062032-create-a-new-child-ticket-automatically-using-a-webhook 2023-02-09T15:03:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062033-enabling-shared-ownership 2023-02-09T15:07:30+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062035-setting-up-shared-ownership-of-tickets 2023-02-09T15:16:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062037-using-bulk-actions-and-scenarios 2023-02-09T15:21:17+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062038-shared-ownership-and-ticket-views 2023-02-09T15:24:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062039-circumventing-automations-rules-that-remove-shared-ownership 2023-02-09T15:24:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062040-improving-agent-productivity-using-freshdesk-arcade 2023-02-09T15:25:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062041-setting-up-freshdesk-arcade 2023-02-09T15:26:24+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062043-levels-and-accomplishments 2023-02-09T15:27:25+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062044-understanding-and-creating-a-new-quest 2023-02-09T15:28:24+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062045-leaderboards-trophies-and-badges 2023-02-09T15:29:12+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062046-resetting-the-points-in-the-arcade 2023-02-09T15:29:49+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062052-what-is-freshdesk-omnichannel 2023-02-09T16:01:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062053-centralized-omnichannel-agent-management 2023-02-09T16:02:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062054-omnichannel-availability-dashboard 2023-02-09T16:03:04+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062058-how-to-use-the-omnichannel-dashboard 2023-02-09T16:04:47+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062059-an-overview-of-omnichannel-analytics 2023-02-09T16:06:19+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062062-omnichannel-holidays 2023-02-09T16:07:37+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062064-omnichannel-knowledge-base 2023-02-09T16:10:42+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062101-omnichannel-team-dashboards 2023-02-09T17:14:13+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062119-what-are-omnichannel-groups- 2023-02-09T17:57:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062121-omnichannel-business-hours 2023-02-09T17:58:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062123-what-is-omnichannel-custom-agent-status 2023-02-09T17:59:21+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062128-sharing-freshdesk-contact-center-account-between-omnichannel-and-freshworks-crm 2023-02-09T18:03:34+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062129-how-to-use-unified-customer-record-ucr-for-omnichannel 2023-02-09T18:05:58+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062130-understanding-unified-customer-record-ucr-for-omnichannel 2023-02-09T18:06:24+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062133-scheduling-out-of-office-for-agents 2023-02-09T18:08:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062134-scheduling-out-of-office-for-agents 2023-02-09T18:09:08+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062137-introduction-to-collaborators 2023-02-09T18:10:48+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062138-what-are-the-different-collaborator-roles-and-privileges- 2023-02-09T18:11:21+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062139-how-to-set-up-collaborators- 2023-02-09T18:12:34+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062141-how-to-measure-the-performance-of-collaborators- 2023-02-09T18:13:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062143-understanding-average-handling-time 2023-02-09T18:14:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062145-configuring-average-handling-time 2023-02-09T18:15:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062149-overview-of-custom-objects-in-freshdesk 2023-02-09T18:25:05+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062152-adding-custom-object-records-in-freshdesk 2023-02-09T18:25:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062154-understanding-associations-in-custom-objects 2023-02-09T18:26:48+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062155-managing-custom-object-records 2023-02-09T18:27:32+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062158-custom-objects-reporting-and-analytics-in-freshdesk 2023-02-09T18:29:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062159-custom-objects-ticket-creation-automation 2023-02-09T18:30:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062160-custom-objects-time-triggers-automation 2023-02-09T18:31:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062161-custom-objects-ticket-updates-automation 2023-02-09T18:32:26+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062167-custom-objects-portals 2023-02-09T18:38:53+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062245-what-s-changed-in-automations 2023-02-10T10:48:07+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062246-when-and-how-to-use-the-triggers-for-automations 2023-02-10T10:48:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062247-setting-up-automation-rules-to-run-on-ticket-creation 2023-02-10T10:49:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062248-setting-up-automation-rules-to-run-on-time-triggers- 2023-02-10T10:51:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062249-setting-up-automation-rules-to-run-on-ticket-updates 2023-02-10T10:53:20+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062250-assigning-tickets-to-a-group-using-automations 2023-02-10T10:54:34+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062256-sharing-tickets-with-other-freshdesk-accounts 2023-02-10T12:01:49+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062257-using-webhooks-in-automation-rules-that-run-on-ticket-updates 2023-02-10T12:03:53+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062258-time-triggers-based-on-custom-statuses 2023-02-10T12:04:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062259-webhook-to-create-a-new-ticket-when-reply-is-received-on-a-closed-ticket 2023-02-10T12:05:11+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062260-webhook-to-automatically-send-a-first-response-on-a-new-ticket 2023-02-10T12:05:45+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062261-setting-up-rules-that-detect-auto-responses 2023-02-10T12:06:38+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062263-creating-common-reply-templates-with-canned-responses 2023-02-10T12:08:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062265-understanding-dynamic-content-and-placeholders 2025-01-29T18:43:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062266-why-some-placeholders-are-unavailable-in-the-placeholders-popup 2023-02-10T12:13:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062267-exporting-canned-responses 2023-02-10T12:14:32+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062269-understanding-automatic-ticket-assignment 2023-02-10T12:16:13+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062270-ticket-assignments-with-freshdesk-omniroute- 2023-02-10T12:17:58+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062272-setting-up-round-robin-ticket-assignment 2023-02-10T12:19:07+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062274-setting-up-load-balanced-ticket-assignment 2023-02-10T12:20:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062276-setting-up-skill-based-ticket-assignment 2023-02-10T12:22:55+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062277-using-suggested-solutions 2023-02-10T12:24:53+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062278-how-to-set-up-custom-agent-status 2023-02-10T12:26:49+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062279-understanding-agent-availability-with-agent-activity-reports 2023-02-10T12:28:43+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062286-what-can-you-do-with-analytics 2023-02-10T13:14:08+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062287-analytics-features-for-each-plan 2023-02-10T13:14:43+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062289-support-metrics-in-freshdesk-analytics 2023-02-10T13:16:22+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062290-ticket-volume-trends-in-analytics 2023-02-10T13:17:05+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062291-helpdesk-ticket-volume-report-in-analytics-overview 2023-02-10T13:17:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062292-created-tickets-in-analytics-helpdesk-ticket-volume- 2023-02-10T13:18:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062293-resolved-tickets-in-analytics-helpdesk-ticket-volume- 2023-02-10T13:18:51+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062294-reopened-tickets-in-analytics-helpdesk-ticket-volume- 2023-02-10T13:19:24+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062295-unresolved-tickets-in-analytics-helpdesk-ticket-volume- 2023-02-10T13:20:09+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062296-helpdesk-performance-report-in-analytics-overview 2023-02-10T13:20:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062297-average-first-response-time-in-analytics-helpdesk-performance- 2023-02-10T13:22:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062298-average-response-time-in-analytics-helpdesk-performance- 2023-02-10T13:23:21+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062300-average-resolution-time-in-analytics-helpdesk-performance- 2023-02-10T13:23:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062301-average-first-assign-time-in-analytics-helpdesk-performance- 2023-02-10T13:24:33+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062303-understanding-the-curated-knowledge-base-reports 2023-02-10T13:25:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062304-first-contact-resolution-in-analytics-helpdesk-performance- 2023-02-10T13:26:42+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062305-tickets-first-responded-within-sla-in-analytics-helpdesk-performance- 2023-02-10T13:27:27+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062306-tickets-resolved-within-sla-in-analytics-helpdesk-performance- 2023-02-10T13:28:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062308-agent-performance-report-in-analytics 2023-02-10T13:29:11+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062309-group-performance-report-in-analytics 2023-02-10T13:30:05+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062310-time-sheet-summary-report-in-analytics 2023-02-10T13:31:16+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062311-performance-distribution-report-in-analytics 2023-02-10T13:32:10+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062312-top-customer-analysis-report-in-analytics 2023-02-10T13:32:37+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062313-ticket-lifecycle-report-in-analytics 2023-02-10T13:33:04+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062315-customer-satisfaction-survey-report-in-analytics 2023-02-10T13:33:53+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062316-filtering-reports-in-analytics 2023-02-10T13:34:28+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062317-saving-reports-in-analytics 2023-02-10T13:35:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062318-scheduling-and-subscribing-to-reports-in-analytics 2023-02-10T13:35:40+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062319-exporting-your-data-in-analytics 2023-02-10T13:36:10+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062320-how-to-apply-three-level-drill-down-on-widget-data 2023-02-10T13:36:59+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062322-an-overview-of-omnichannel-curated-reports 2023-02-10T13:38:25+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062323-cookies-and-browser-settings-for-analytics 2023-02-10T13:38:49+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062324-interactive-filters-as-widgets 2023-02-10T13:39:57+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062326-average-handling-time-report 2023-02-10T13:40:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062327-coming-soon-ai-powered-ticket-forecast 2023-02-10T13:41:09+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062329-creating-custom-metrics-in-analytics 2023-02-10T13:41:47+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062330-creating-custom-attributes-in-analytics 2023-02-10T13:42:19+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062331-custom-reporting-basics 2023-02-10T13:44:38+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062332-applying-filters-at-a-widget-level-in-analytics 2023-02-10T13:45:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062333-applying-report-filters-in-custom-reports 2023-02-10T13:46:33+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062334-setting-up-multiple-metrics-inside-a-widget 2023-02-10T13:47:21+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062335-adding-group-by-as-a-filter-in-analytics 2023-02-10T13:48:30+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062336-applying-a-different-date-range-dimension-for-a-metric 2023-02-10T13:49:47+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062337-adding-a-widget-to-another-report 2023-02-10T13:50:25+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062338-build-your-own-chart-widgets-in-analytics 2023-02-10T13:51:02+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062339-text-widgets-and-widget-styling-in-custom-reports 2023-02-10T13:51:40+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062340-creating-a-custom-report-for-your-knowledge-base 2023-02-10T13:52:32+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062341-what-s-changed-with-the-all-new-report-builder- 2023-02-10T13:53:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062342-reporting-features-for-each-plan 2023-02-10T13:55:39+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062343-helpdesk-in-depth-report-overview 2023-02-10T13:56:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062344-created-tickets-helpdesk-in-depth- 2023-02-10T13:57:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062345-resolved-tickets-helpdesk-in-depth- 2023-02-10T13:58:07+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062346-unresolved-tickets-helpdesk-in-depth- 2023-02-10T14:04:54+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062348-average-first-response-time-helpdesk-in-depth- 2023-02-10T14:12:32+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062349-average-response-time-helpdesk-in-depth- 2023-02-10T14:14:20+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062350-average-resolution-time-helpdesk-in-depth- 2023-02-10T14:14:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062351-average-first-assign-time-helpdesk-in-depth- 2023-02-10T14:15:35+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062352-reopened-tickets-helpdesk-in-depth- 2023-02-10T14:16:48+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062353-first-contact-resolution-helpdesk-in-depth- 2023-02-10T14:17:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062354-first-response-sla-helpdesk-in-depth- 2023-02-10T14:18:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062356-resolution-sla-helpdesk-in-depth- 2023-02-10T14:18:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062357-ticket-received-resolved-unresolved-trends-ticket-volume-trends- 2023-02-10T14:19:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062358-load-analysis-ticket-volume-trends- 2023-02-10T14:19:34+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062359-day-of-the-week-hour-of-the-day-trend-ticket-volume-trends- 2023-02-10T14:20:00+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062360-agent-performance-report 2023-02-10T14:20:19+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062361-group-performance-report 2023-02-10T14:20:33+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062362-performance-distribution 2023-02-10T14:20:54+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062365-time-sheet-summary-report 2023-02-10T14:21:15+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062366-ticket-lifecycle-report 2023-02-10T14:22:00+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062367-top-customer-analysis 2023-02-10T14:22:21+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062368-filtering-reports 2023-02-10T14:22:47+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062370-saving-reports 2023-02-10T14:23:10+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062371-scheduling-reports 2023-02-10T14:23:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062372-export-ticket-activities-from-your-helpdesk 2023-02-10T14:24:09+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062373-export-ticket-properties-from-your-helpdesk 2023-02-10T14:24:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062374-today-s-insights-for-your-helpdesk 2023-02-10T14:25:16+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062375-what-can-you-do-with-reporting- 2023-02-10T14:25:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062377-report-sharing-in-freshdesk-analytics 2023-02-10T14:26:04+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062379-team-dashboards-setup-and-functionality 2023-02-10T14:27:07+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062380-checking-recent-helpdesk-activity 2023-02-10T14:32:43+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062382-working-with-the-ticket-list-view 2023-02-10T14:33:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062383-monitoring-important-tickets-by-becoming-a-watcher 2023-02-10T14:34:11+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062384-merging-two-or-more-tickets-together 2023-02-10T14:34:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062385-customized-table-view 2023-02-10T14:35:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062386-sorting-ticket-conversations-with-freshdesk 2023-02-10T14:36:22+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062387-creating-scenarios 2023-02-10T14:38:22+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062388-using-and-verifying-a-scenario 2023-02-10T14:41:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062389-managing-ticket-properties 2023-02-10T14:43:28+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062390-driving-additional-context-with-requester-info 2023-02-10T14:44:10+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062391-understanding-ticket-statuses 2023-02-10T14:44:39+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062392-using-to-do-lists 2023-02-10T14:45:42+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062393-viewing-ticket-activity-history 2023-02-10T14:47:40+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062394-using-keyboard-shortcuts-in-your-support-portal 2023-02-10T14:51:08+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062395-add-reminders-in-freshdesk 2023-02-10T14:51:30+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062396-working-with-focus-mode-in-your-freshdesk-account 2023-02-10T14:52:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062400-replying-to-a-ticket 2023-02-10T15:00:48+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062401-forwarding-tickets-to-a-third-party 2023-02-10T15:01:09+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062402-providing-public-ticket-links-for-easy-access 2023-02-10T15:01:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062403-personal-canned-responses-for-agents 2023-02-10T15:04:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062404-using-canned-responses-in-ticket-replies 2023-02-10T15:05:07+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062406-personal-scenarios-for-agents 2023-02-10T15:05:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062407-quick-actions-in-ticket-reply 2023-02-10T15:06:17+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062408-annotating-images-in-freshdesk 2023-02-10T15:06:46+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062409-know-your-customer-journey 2023-02-10T15:07:49+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062410-give-your-team-more-context-with-the-summary-feature 2023-02-10T15:08:25+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062411-smart-date-and-time-detection-google-calendar- 2023-02-10T15:08:50+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062413-private-notes-for-internal-sharing 2023-02-10T15:12:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062414-non-invasive-updates-with-public-notes 2023-02-10T15:12:26+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062415-providing-public-ticket-links-for-easy-access 2023-02-10T15:12:48+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062416-agent-collision-detection 2023-02-10T15:13:41+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062417-traffic-cop-and-auto-refresh 2023-02-10T15:14:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062418-using-team-huddle 2023-02-10T15:15:48+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062419-keeping-track-of-time-spent 2023-02-10T15:16:20+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062420-using-average-handling-time-for-time-tracking 2023-02-10T15:16:42+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062421-using-the-freshdesk-freshconnect-integration 2023-02-10T15:17:20+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062422-the-freshdesk-freshconnect-integration-faq 2023-02-10T15:17:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062424-freshdesk-freshconnect-migration-faq 2023-02-10T15:19:01+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062426-submitting-a-ticket-via-email 2023-02-10T15:24:28+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062428-creating-a-support-account 2023-02-10T15:24:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062429-using-the-customer-support-portal 2023-02-10T15:25:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062430-editing-an-end-user-profile 2023-02-10T15:26:24+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062431-getting-started-with-freshthemes 2023-02-10T15:28:31+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062433-palettes-and-hex-codes 2023-02-10T15:28:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062434-custom-style-magic 2023-02-10T15:29:16+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062435-complete-layout-customization 2023-02-10T15:29:40+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062436-previewing-your-theme-without-publishing 2023-02-10T15:30:03+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062437-what-is-liquid- 2023-02-10T15:31:32+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062438-liquid-markups 2023-02-10T15:31:52+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062439-dynamic-placeholders 2023-02-10T15:32:19+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062440-using-filters 2023-02-10T15:32:35+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062441-conditional-statements 2023-02-10T15:32:51+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062442-looping-and-iteration 2023-02-10T15:33:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062443-assigning-variables 2023-02-10T15:33:18+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062444-cycles 2023-02-10T15:33:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062447-generic-portal-information 2023-02-10T15:35:15+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062448-multilingual-portal 2023-02-10T15:35:38+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062449-managing-user-access 2023-02-10T15:35:56+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062450-access-to-forums 2023-02-10T15:36:13+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062451-access-to-solutions 2023-02-10T15:36:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062452-accessing-attachments 2023-02-10T15:36:44+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062453-using-snippets-for-critical-behavior 2023-02-10T15:37:04+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062454-portal-layout-basics 2023-02-10T15:37:59+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062455-page-level-customizations 2023-02-10T15:38:26+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062456-there-are-17-pages-in-the-customer-portal-that-you-will-be-able-to-customize-here-is-a-description-o 2023-02-10T15:39:04+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062457-how-to-use-a-ready-made-freshtheme 2023-02-10T15:39:26+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062458-hiding-a-tab-from-the-navigation-bar 2023-02-10T15:40:20+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062459-adding-a-new-tab-to-the-navigation-bar 2023-02-10T15:40:42+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062460-adding-a-my-topics-section-to-your-community-forums 2023-02-10T15:41:06+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001062461-adding-a-print-option-next-to-your-kbase-articles 2023-02-10T15:41:29+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001129115-how-to-clear-cache-cookies 2024-01-30T18:23:17+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001151269-how-freshdesk-mitigates-risks-from-email-attachments 2024-08-23T13:25:36+05:30 always 0.512 https://support.freshtechafrica.com/support/solutions/articles/80001166087-understanding-dynamic-content-and-placeholders 2025-01-28T12:28:45+05:30 always 0.512